Privacy Policy
Last updated on: October 19, 2025
Introduction
We are committed to protecting your privacy and providing a safe, respectful, and secure experience when you reach out for support. This Privacy Policy explains how we collect, use, store, and safeguard your information when you submit a form on our website or use our services.
Information We Collect
1. Personal Information
We collect the information you voluntarily provide when completing our intake form, including:
First and last name
Email address
Phone number
Preferred appointment date and time
Insurance provider
Reason for seeking support (optional)
Any additional notes you choose to share
This information helps us understand your needs and connect you with an appropriate therapist.
2. Non-Personal Information
We may automatically collect non-identifying information when you interact with our website, such as:
Browser type
Device type
Pages viewed
Time spent on the site
General location (based on IP address)
This helps us improve our website experience.
How We Use Your Information
We use the information you provide for the following purposes:
Appointment Matching: To connect you with a therapist who fits your needs, preferences, and schedule.
Communication: To contact you about appointment availability, scheduling, or next steps.
Administration: To manage your request, verify insurance details if applicable, and support internal operations.
Service Improvement: To better understand how people use our services and improve the care we provide.
We do not sell your information to third parties.
How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or misuse.
Only authorized team members have access to your information for the purpose of supporting your care.
Sharing Your Information
We only share your information when necessary to:
Match you with a therapist
Verify insurance eligibility
Comply with legal requirements
We do not rent, sell, or trade your information with outside organizations for marketing or commercial purposes.
Cookies
Our website may use cookies to improve your browsing experience. Cookies help us understand website traffic and enhance site performance. You may disable cookies through your browser settings, though some site features may not function properly without them.
Your Choices
You may:
Request that we update or correct your information
Ask for your information to be deleted
Opt out of communication at any time
Ask questions about how your data is used
To do so, contact us at: help@betterdaysmh.com
Changes to This Policy
We may update this Privacy Policy as our services evolve. When changes are made, the updated version will be posted on this page with the revised date.
